Return Policy
At Murph Fitness, your satisfaction is our priority. Here's everything you need to know to make a return.
Return Conditions
Any merchandise can be returned provided it is:
- Unworn and unused
- Unwashed
- In its original packaging (if applicable)
- Or defective
Items damaged by misuse or not meeting these conditions will not be accepted.
Return Period
Returns are accepted within 30 days of receiving your order. After this period, we will unfortunately not be able to process your request.
Return Shipping Fees
Return shipping costs are the responsibility of the customer:
- Standard items: between $8 and $15
- Bulky or heavy items: additional charges apply based on weight and dimensions
- Defective product: return shipping costs are covered by Murph Fitness
How to Initiate a Return
You can make your return request in one of the following ways:
- Via your online account (recommended method): log in to your account on our website and initiate your return directly from your order history.
- By email: contact our customer service team.
- By Messenger: reach us via our Facebook page.
- By phone: call us to coordinate your return with a member of our team.
Once your request is approved, we will send you the return label by email. You will just need to print it and affix it to your package.
Return Address
Ship your package to our warehouse:
Murph Fitness
Alma, Quebec, Canada
The full address will be provided to you upon confirmation of your return request.
Refunds
Once your return is received and inspected, we will notify you by email of the approval or rejection of your refund. If approved, the refund will be processed as soon as possible to your original payment method.
Need Help?
Our team is available to assist you at every step. Feel free to contact us by email, Messenger, or phone.
