Shipping costs are automatically calculated in your cart based on the product type and your delivery location.

Free Shipping

We offer free shipping on orders over $149 for most of our accessories and lightweight products within Canada.

Bulky and Heavy Items

Some products in our premium range, such as rigs, racks, rubber plates, kettlebells, and dumbbells, are considered bulky or heavy. These items are subject to separate shipping rates that vary by region due to specific shipping costs.

Remote Areas

For deliveries to remote or difficult-to-access areas, additional charges may apply due to carrier surcharges.

Automatic Calculation at Checkout

All shipping costs are automatically calculated and displayed before payment. This allows you to see the exact cost based on your shipping address and the items in your cart.

If you have any questions, please do not hesitate to contact us.

Bulk Discounts

At MURPH, we value our customers, whether they are individuals or professionals. If you plan to purchase multiple items, you can benefit from attractive bulk purchase discounts as well as financing solutions tailored to your large-scale projects.

Who can benefit from these discounts?

Our bulk purchase discounts are available for:

• Businesses wishing to equip their employees or facilities
• Sports clubs, gyms, and fitness centers
• Sports teams and athletic organizations
• Educational institutions (schools, universities, training centers)
• Individuals wishing to purchase multiple items for personal use or as gifts

How does it work?

1. Contact us: If you wish to make a bulk purchase, contact our sales team at info@murphfitness.ca or via our live chat. Provide details about the products you wish to purchase and the quantities.
2. Get your quote: We will provide you with a personalized quote based on your specific needs.
3. Finalize your order: Once you have accepted the quote, we will process your bulk order with priority.

Murph Fitness offers the option to pick up your orders at our Alma warehouse. Click on the pickup option at checkout. You can then contact us to schedule a pickup appointment.

Order Modification or Cancellation

At MURPH, we understand that unforeseen circumstances may arise after an order has been confirmed. If you need to modify or cancel your order, here's what you need to know:

How can I modify my order?

If you wish to make changes to your order (such as changing the size, color, or model), it is crucial to contact us as soon as possible. Follow these steps:

1. Contact our customer service:
   Send an email to [email address] or use our live chat. Please include your order number and the details of the desired changes.
2. Prompt processing: We will endeavor to process your request quickly. Please note that if your order has already been shipped, we will not be able to make changes.

How can I cancel my order?

If you have decided to cancel your order, please follow these steps:

1. Notify us promptly: Contact our customer service as soon as possible.
2. Cancellation confirmation: We will confirm the cancellation and process the refund according to our policy.

• All our products are covered by a one-year warranty against manufacturing defects.
• This warranty covers defects in materials or workmanship, but excludes damage caused by misuse or normal wear and tear.
• Should you discover a manufacturing defect, please contact us at [info@murphfitness.ca] for assistance with the claims process.

To choose the correct size, we recommend consulting the size guide available directly on the product page.

Take your measurements (chest, waist, hips depending on the product) and compare them with the provided chart.

If you are between two sizes, we generally advise you to size up for a more comfortable fit.

If you are still unsure, our AI assistant can help you choose the right size based on your body shape and fit preference (snug or looser).

Our clothes have a standard fit, but some models are available in two cuts: regular fit and slim fit.

The type of cut is always clearly indicated in the product description.

• Regular fit: a more classic and comfortable fit
  
• Slim fit: a more tailored fit
  

If you are between sizes or are hesitating between cuts, we recommend you go up one size for more comfort.

Always consult the size guide on the product page before ordering.

If the size is not suitable, the recommended procedure is as follows:

1. Submit a return request directly via your customer account on our website
   
2. Place a new order with the correct size
   

This allows us to process your exchange more quickly and avoid inventory errors.

⚠️ Please note:

• Return shipping costs are the responsibility of the customer
  
• Shipping costs for the new item also apply
  
• If you wish to avoid paying shipping costs again, you can add items to your new order to reach the minimum required for free delivery

Items may be returned within 30 days of receipt of the order, provided they are new, unworn, unwashed, and in their original condition.

Returns must be processed through your customer account on our website.

Return shipping costs are the responsibility of the customer, unless otherwise indicated or a defect is confirmed.

Once the return is received and inspected, the refund will be issued to the original payment method.

Yes, we offer free shipping over a minimum purchase amount, clearly indicated at checkout.

⚠️ Some exceptions may apply for bulky or heavy products, due to specific shipping costs. These exceptions are always clearly indicated on the product page or at checkout.

If your order does not meet the required threshold or if an exception applies, shipping costs will be calculated automatically before payment.

Yes. All MURPH products are covered by a one-year warranty against manufacturing defects.

In addition:

All our metal structures come with a lifetime warranty*
Our barbells are guaranteed for life against bending
The warranty does not cover normal wear and tear, or damage caused by misuse or improper use.

For any other more specific warranty, please contact our team directly so we can guide you based on the product concerned.

We accept several secure payment methods, including:

• Credit Cards: Visa, Mastercard, American Express
  
• PayPal
  
• Shop Pay
  
• Apple Pay
  
• Sezzle (installment payments, if available)
  

Depending on the project or type of order, external financing may also be possible.

For more information on this topic, please contact our team.

All payments are processed securely, and your information remains protected at all times.

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number.

You can use this number to track your package at any time.

If you have created a customer account, tracking is also available directly in your order history.

If the status does not update or if you have any doubts, our AI assistant can help you check the situation.

If your package is delayed, we first invite you to consult the carrier's tracking, as delivery times may vary.

If the package is marked as delivered but you have not received it, we recommend:

• waiting 24 hours
  
• checking around your home
  
• verifying with your neighbors or the carrier
  

If the situation is still not resolved after 48 hours, please contact our team so we can assist you.

You can contact our customer service in several ways:

• via chat directly on our website
  
• by using the contact form
  
• by email, using the contact information provided on our website
  
• by toll-free phone at 1-833-42-MURPH
  

Our team will respond to you as soon as possible during our business hours.

For faster processing, please have your order number handy.

Delivery charges displayed online are calculated automatically based on the information available at the time of the order. For certain heavy and bulky items, as well as for remote or hard-to-reach areas in Canada, actual shipping costs may differ due to carrier surcharges.

In such cases, the customer will be contacted before shipping to confirm delivery options or receive a full refund if desired.